Pacific Resort Group: 38-Property Pantry Program
Designed and deployed a unified grab-and-go pantry program across 38 resort and hotel properties. Revenue per available room (food component) increased 22%.
The Challenge
38 properties ranging from limited-service hotels to luxury resorts, each managing food independently. No consistency, no bulk purchasing leverage, and food revenue was a missed opportunity at most properties.
Our Solution
Three-tier pantry program design: Essential (limited-service, 25 SKUs), Select (mid-scale, 50 SKUs), and Premium (resort, 80+ SKUs). Centralized vendor management, planogram design, and quarterly menu refresh cycles. All items grab-and-go format requiring zero kitchen prep.
Results
Food revenue per available room increased 22%. Guest satisfaction (food category) improved 18 points. Zero kitchen labor required at 30 of 38 properties. Deployed across all properties in 4 months.
