Memorial Health System: 12-Hospital Menu Redesign
Redesigned patient dining across a 12-hospital system. Unified modular menu platform reduced food waste 28% while improving patient satisfaction scores from 62nd to 84th percentile.
The Challenge
Inconsistent menus across 12 hospitals with rising food costs and declining patient satisfaction. Each hospital had its own menu, suppliers, and processes with no standardization.
Our Solution
Deployed a modular menu system with a shared core recipe library. Each hospital customizes from the same base. Dietary modification overlays (renal, cardiac, diabetic) are standardized. Ingredient purchasing consolidated for 15% cost reduction. Ready-to-heat formats for off-peak hours reduced overnight labor by 60%.
Results
28% food waste reduction. Patient satisfaction jumped from 62nd to 84th percentile. Food cost per patient day decreased from $5.80 to $4.80. System deployed in 6 months.
